SECURE
ONLINE SHOPPING:
We
have taken many precautions to ensure that
shopping at Mandala is safe and secure. We
employ the industry standard Secure Sockets
Layer (SSL) protocol to ensure the highest
security for your online credit card
transactions. The SSL technology encrypts
the information that you submit, when placing
an order, so that it cannot be intercepted.
Our
Shopping Cart makes your online shopping experience easy and convenient. As you
shop, simply add your items to your cart, and our cart automatically prepares
your order. You may view your cart at anytime while shopping, by simply clicking
on our "Shopping Cart" links, located at the top and bottom of every
page.
Once we have received your order, we will send you a confirmation
email. Once your order has been processed, we will email you again to let you
know when your order will ship. We try to keep a fairly large inventory at
Mandala, however, upon occasion, our suppliers have difficulty getting our
shipments to us on time. If an item is not currently in stock, we will let you
know when it will be available and when you can expect it to ship.
SHOPPING
BY PHONE:
If
you prefer not to use an online shopping cart system, there are several
alternative ways for you to shop at Mandala. You may place your order by phone, toll-free, 24 hours a day, at:
1-866-444-SOUL.
If you reach us during non-business hours, please leave your name, phone number
and the best time to reach you, and our Customer Care Specialists will return your
phone call as soon as
possible. Or,
you can submit your order online, via our
shopping cart, and, instead of entering your credit card information, simply check the checkbox option to "phone for credit card number."
PAYMENT
METHODS:
We accept
Visa, MasterCard, American Express, Discover Card, PayPal, Google Checkout, Personal and Business Checks, Money
Orders,
and "Mandala" Gift Certificates, as methods of payment.

You
may place your order in two different ways:
-
Online,
via our secure, encrypted, SSL Shopping Cart
-
By
phone, toll-free, 24 hours a day, at 1.866.444.SOUL
Check
or Money Order Orders:
To
order with check or money order, you may submit your order online, by selecting "Check/Money Order" as your payment
option, or you may fax or phone in your order. Once you have submitted your order,
a member of our Customer Care Staff will contact you to coordinate the details
of your order.
Please mail your check or money order to:
Mandala
1158 26th Street, Suite 124
Santa Monica, CA 90403
Credit
Card Orders:
Please note that your credit card purchase will appear as "The
Creative Soul" (our parent company) on your credit card statement.
International
Orders:
We currently accept International orders from Canada, Australia,
and the United Kingdom. Regretfully, we are unable to accept other International orders at this time.
If
you have any questions or comments concerning your order,
please email:
mandala@soulfulliving.com
or phone our friendly Customer Care Specialists, toll-free, at: 1.866.444.SOUL.
CUSTOMER
CARE:
Customer Satisfaction:
The
care and satisfaction of our customers is our #1 top priority! Please read our "Customer
Care" Mission Statement and our Customer
Testimonials.
Cancellations and Returns:
If you need to change or cancel your order after you have submitted it,
please email us at mandala@soulfulliving.com
or phone our Customer Care Specialists, toll-free, at: 1-866-444-SOUL, as soon as possible.

Your
satisfaction is 100% guaranteed. If any product does not meet your satisfaction,
for any reason, just return it in the same condition, within 14 days of the
shipping date, for a courteous refund, exchange or credit. Please be sure to email us at mandala@soulfulliving.com
or phone our Customer Care Specialists, toll-free, at: 1-866-444-SOUL, to notify us of your return.
Please note that shipping and handling
on returned merchandise is non-refundable. We regret that we are unable to
provide returns on our custom, made-to-order water fountains, unless the product
is defective or damaged in delivery.
Please
ship your returns and exchanges to the attention of our Returns Department at:
Mandala
Attn: Returns Department
1158 26th Street, Suite 124
Santa Monica, CA 90403
Gift Wrapping:
Mandala
offers an exquisite collection of Gift Wrapping
options, perfect for all of your gift giving needs. Choose from eight gorgeous
paper styles, handmade in India and Japan. Click
here to view our selection.
To Order Gift Wrapping:
simply select your
preferred gift wrapping option, along
with your item, when clicking the "Add to Cart" button. If
you would like all of your purchases wrapped as one gift, please order gift
wrapping with just one item. Then, upon check out, check the appropriate box on
the final page to make this request. Our gift wrapping includes our signature greeting card. Be sure to include a Gift Card Message on the
final page of ordering, if you would like a gift card included with your
package.
Redeeming a Gift Certificate:
Redeeming
a gift certificate is easy! Just follow these simple steps: Begin shopping and
add the items you would like to purchase to your shopping cart. When you are
ready to checkout, click on shopping cart. Enter your gift certificate
redemption code, exactly as it appears in your e-mail, in the designated box on
the first page of checkout. Our Secure Shopping Cart System will figure the
amount owed. If your order is more than the dollar value of your gift
certificate, you will need to pay the difference using a credit card, check or
money order. If the price of your order is less than your gift certificate
amount, your account will be credited with the unused amount for future use. Click
here to read more about our gift certificate program and policies.
SHIPPING
AND HANDLING:
General
Shipping Information:
Mandala ships to the Continental
US, Hawaii, Alaska, US Territories, APO, FPO,
Canada, Australia, and the United Kingdom. (Regretfully,
we are unable to offer shipping to other International destinations at this time.)
We
ship using the shipping services of the United States Postal Service. "Standard
Shipping" Orders ship via USPS Priority Mail and USPS Global Priority Mail.
"Express Shipping" Orders ship via USPS Express Mail. All
in-stock merchandise is shipped as soon as possible, within 24-48 hours of receiving
your order, Monday-Thursday.
For items that are temporarily out of stock, please allow an
additional 3-6 weeks delivery. Also, please note that some items are custom,
made-to-order, and may require additional time. You will find this information
posted alongside these items.
Please
review our shipping options below and select your desired option on the final page of check out.
| SHIPPING
RATES
FAST
SHIPPING!
All
in-stock merchandise is shipped as soon as possible, within 24-48 hours
of
receiving
your order, Monday-Thursday.
|
| Order
Value |
Continental
US
STANDARD
SHIPPING
(3-7 Days)
|
Continental
US
EXPRESS
SHIPPING
(2-3 Days)*
|
Alaska,
Hawaii,
US
Territories,
&
APO, FPO,
STANDARD
(5-10 Days) |
Canada
STANDARD
(5-10 Days) |
Australia
&
United Kingdom
STANDARD
(1-3 Weeks) |
| $0
- $19 |
$5.95 |
$17.95 |
$5.95 |
$8.95 |
$14.95 |
| $20
- $39 |
$6.95 |
$18.95 |
$6.95 |
$10.95 |
$16.95 |
| $40
- $59 |
$7.95 |
$19.95 |
$7.95 |
$12.95 |
$18.95 |
| $60
- $74 |
$8.95 |
$20.95 |
$8.95 |
$14.95 |
$20.95 |
| $75
- $100 |
FREE |
$23.95 |
FREE |
$17.95 |
$23.95 |
| $101
- $150 |
FREE |
$26.95 |
FREE |
$20.95 |
$26.95 |
| $151
- $200 |
FREE |
$29.95 |
FREE |
$23.95 |
$29.95 |
| $201
- $250 |
FREE |
$32.95 |
FREE |
$26.95 |
$32.95 |
| $251
- $300 |
FREE |
$36.95 |
FREE |
$30.95 |
$36.95 |
| $301
- $400 |
FREE |
$40.95 |
FREE |
$34.95 |
$40.95 |
| $401
- $500 |
FREE |
$46.95 |
FREE |
$40.95 |
$46.95 |
| $501
+ |
FREE |
$52.95 |
FREE |
$46.95 |
$52.95 |
| *2
Day Express Orders: Please be sure to allow an additional 24 hours for order
processing. |
|