gift center:

gift wrapping:

we accept:

SECURE ONLINE SHOPPING:

We have taken many precautions to ensure that shopping at Mandala is safe and secure. We employ the industry standard Secure Sockets Layer (SSL) protocol to ensure the highest security for your online credit card transactions. The SSL technology encrypts the information that you submit, when placing an order, so that it cannot be intercepted.

Our Shopping Cart makes your online shopping experience easy and convenient. As you shop, simply add your items to your cart, and our cart automatically prepares your order. You may view your cart at anytime while shopping, by simply clicking on our "Shopping Cart" links, located at the top and bottom of every page. 

Once we have received your order, we will send you a confirmation email. Once your order has been processed, we will email you again to let you know when your order will ship. We try to keep a fairly large inventory at Mandala, however, upon occasion, our suppliers have difficulty getting our shipments to us on time. If an item is not currently in stock, we will let you know when it will be available and when you can expect it to ship.



SHOPPING BY PHONE:

If you prefer not to use an online shopping cart system, there are several alternative ways for you to shop at Mandala. You may place your order by phone, toll-free, 24 hours a day, at: 1-866-444-SOUL.

If you reach us during non-business hours, please leave your name, phone number and the best time to reach you, and our Customer Care Specialists will return your phone call as soon as possible. Or, you can submit your order online, via our shopping cart, and, instead of entering your credit card information, simply check the checkbox option to "phone for credit card number."



PAYMENT METHODS:

We accept Visa, MasterCard, American Express, Discover Card, PayPal, Google Checkout, Personal and Business Checks, Money Orders, and "Mandala" Gift Certificates, as methods of payment.

You may place your order in two different ways:

• Online, via our secure, encrypted, SSL Shopping Cart

• By phone, toll-free, 24 hours a day, at 1.866.444.SOUL

Check or Money Order Orders: To order with check or money order, you may submit your order online, by selecting "Check/Money Order" as your payment option, or you may fax or phone in your order. Once you have submitted your order, a member of our Customer Care Staff will contact you to coordinate the details of your order.

Please mail your check or money order to:
Mandala
1158 26th Street, Suite 124
Santa Monica, CA 90403

Credit Card Orders: Please note that your credit card purchase will appear as "The Creative Soul" (our parent company) on your credit card statement.

International Orders: We currently accept International orders from Canada, Australia, and the United Kingdom. Regretfully, we are unable to accept other International orders at this time.

If you have any questions or comments concerning your order, please email: mandala@soulfulliving.com or phone our friendly Customer Care Specialists, toll-free, at: 1.866.444.SOUL.



CUSTOMER CARE:

Customer Satisfaction: The care and satisfaction of our customers is our #1 top priority! Please read our "Customer Care" Mission Statement and our Customer Testimonials.

Cancellations and Returns: If you need to change or cancel your order after you have submitted it, please email us at mandala@soulfulliving.com or phone our Customer Care Specialists, toll-free, at: 1-866-444-SOUL, as soon as possible.



Your satisfaction is 100% guaranteed. If any product does not meet your satisfaction, for any reason, just return it in the same condition, within 14 days of the shipping date, for a courteous refund, exchange or credit. Please be sure to email us at mandala@soulfulliving.com or phone our Customer Care Specialists, toll-free, at: 1-866-444-SOUL, to notify us of your return. Please note that shipping and handling on returned merchandise is non-refundable. We regret that we are unable to provide returns on our custom, made-to-order water fountains, unless the product is defective or damaged in delivery.

Please ship your returns and exchanges to the attention of our Returns Department at:

Mandala
Attn: Returns Department
1158 26th Street, Suite 124
Santa Monica, CA 90403

Gift Wrapping: Mandala offers an exquisite collection of Gift Wrapping options, perfect for all of your gift giving needs. Choose from eight gorgeous paper styles, handmade in India and Japan. Click here to view our selection. To Order Gift Wrapping: simply select your preferred gift wrapping option, along with your item, when clicking the "Add to Cart" button. If you would like all of your purchases wrapped as one gift, please order gift wrapping with just one item. Then, upon check out, check the appropriate box on the final page to make this request. Our gift wrapping includes our signature greeting card. Be sure to include a Gift Card Message on the final page of ordering, if you would like a gift card included with your package.

Redeeming a Gift Certificate: Redeeming a gift certificate is easy! Just follow these simple steps: Begin shopping and add the items you would like to purchase to your shopping cart. When you are ready to checkout, click on shopping cart. Enter your gift certificate redemption code, exactly as it appears in your e-mail, in the designated box on the first page of checkout. Our Secure Shopping Cart System will figure the amount owed. If your order is more than the dollar value of your gift certificate, you will need to pay the difference using a credit card, check or money order. If the price of your order is less than your gift certificate amount, your account will be credited with the unused amount for future use. Click here to read more about our gift certificate program and policies.



SHIPPING AND HANDLING:

General Shipping Information:
Mandala ships to the Continental US, Hawaii, Alaska, US Territories, APO, FPO, Canada, Australia, and the United Kingdom. (Regretfully, we are unable to offer shipping to other International destinations at this time.)

We ship using the shipping services of the United States Postal Service. "Standard Shipping" Orders ship via USPS Priority Mail and USPS Global Priority Mail. "Express Shipping" Orders ship via USPS Express Mail.

All in-stock merchandise is shipped as soon as possible, within 24-48 hours of receiving your order, Monday-Thursday. For items that are temporarily out of stock, please allow an additional 3-6 weeks delivery. Also, please note that some items are custom, made-to-order, and may require additional time. You will find this information posted alongside these items.

Please review our shipping options below and select your desired option on the final page of check out.

SHIPPING RATES FAST SHIPPING! All in-stock merchandise is shipped as soon as possible, within 24-48 hours of receiving your order, Monday-Thursday.
Order Value	Continental US STANDARD SHIPPING (3-7 Days)	Continental US EXPRESS SHIPPING   (2-3 Days)*	Alaska, Hawaii, US Territories, & APO, FPO, STANDARD (5-10 Days)	Canada STANDARD (5-10 Days)	Australia & United Kingdom STANDARD (1-3 Weeks)
$0 - $19	$5.95	$17.95	$5.95	$8.95	$14.95
$20 - $39	$6.95	$18.95	$6.95	$10.95	$16.95
$40 - $59	$7.95	$19.95	$7.95	$12.95	$18.95
$60 - $74	$8.95	$20.95	$8.95	$14.95	$20.95
$75 - $100	FREE	$23.95	FREE	$17.95	$23.95
$101 - $150	FREE	$26.95	FREE	$20.95	$26.95
$151 - $200	FREE	$29.95	FREE	$23.95	$29.95
$201 - $250	FREE	$32.95	FREE	$26.95	$32.95
$251 - $300	FREE	$36.95	FREE	$30.95	$36.95
$301 - $400	FREE	$40.95	FREE	$34.95	$40.95
$401 - $500	FREE	$46.95	FREE	$40.95	$46.95
$501 +	FREE	$52.95	FREE	$46.95	$52.95
*2 Day Express Orders: Please be sure to allow an additional 24 hours for order processing.